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Monthly Archives: March 2017

How to Deliver Bad News

I have bad news …. No, not really.  But let's talk about how to deliver bad news. https://youtu.be/ULWJ9bcnOgo Have you met a person yet who loves to be the bearer of bad news? If you have, they are an anomaly and dare I say – twisted?  The reality is, like it or not, bad

Expensive $50 Words = Bad Communication

Why use $50 words when $5 words will do? For example, let’s say I have this to communicate: My colleague made himself the cynosure of the meeting when he pontificated about how parsimonious his department was with their budget.  Frankly, listening to him was like listening to a cacophony of screaming children. What?  For real? 

Ghosting a Coworker: Not Recommended

Are you ghosting a coworker? Let’s talk about this thing called “ghosting”.  (Thank you to my niece Jessi by the way for the idea this week.)  Have you heard of it?  If you haven’t heard of ghosting, let me explain.  Ghosting is when two people are dating and suddenly one of them ends all communication

Are you listening to understand or reply?

Listening Skills: understanding or replying?  Which is better? https://youtu.be/im1i6Q31Wtg Many of us were taught the importance of paraphrasing.  You know, put someone’s words into your words and repeat it back to them.  The problem with this technique is that we end up doing what I call PARROTphrasing.  We squawk someone’s words back to them