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Professionalism

5 Tips to Keep Conversations Going Without It Getting Awkward

Conversations that are awkward ... ugh! If you’ve checked out my blog the past two weeks, you’ve learned the importance of being a good conversationalist and 5 ways to start a conversation. So, let’s keep the conversation going about, well, conversations! Speaking of “keeping conservation going,” here are 5 tips. Watch the video and then keep

Your Bad Attitude Makes Bad Communication

Bad attitude? Last week I finished a book titled The Noticer, by Andy Andrews.  It’s a great story about a mysterious man named Jones (“not Mr. Jones, just Jones” as he repeatedly explains to others).  Jones has an uncanny habit of showing up unexpectedly in the lives of people who have never met him.  Upon

Be Mindful With Your Communication

Happy New Year! Welcome to the revitalization of Connecting with Communication where you receive communication tips in 90 seconds or less!  To kick of 2017, my tip is BE MINDFUL with your communication. Click here (Connecting with Communication: Be Mindful) to watch the video and then keep reading for a little more. What does “Be

Customer Service: Responsiveness

No one likes waiting to be noticed, acknowledged, or helped … that is why RESPONSIVENESS is so critical to achieving customer satisfaction.  So, what exactly is RESPONSIVENESS anyhow?  It is our “willingness to help the customer promptly.” It can be challenging to be responsive when you have multiple customers waiting in line or hundreds of

G Factor: Genteel (3 in a 7-part series)

Abraham Maslow taught us long ago that human beings need others to care about them.  Maslow called it a sense of belonging or esteem; having friends and feeling respected and accepted. When we show someone we care, we communicate their importance and value as a person.  Getting out of own heads and into the hearts

G Factor: Gumption (2 in a 7-part series)

  Used with permission. Copyright Rick Cooper. How often do you try new things?  Do you persevere when things don’t go as you planned or hoped?  If you didn't answer YES! with conviction and without hesitation you might be falling short on Gumption. Wait, wait, wait. When I was a young girl, I was told

10 Signs of Burnout

Life can be challenging.  Work can be exhausting.  Balancing responsibilities and commitments can suck a person dry.  When you feel physically or mentally incapable of moving forward you have likely hit burnout.  ARE YOU BURNED OUT OR HEADED FOR IT? Image used with permission copyright Bernard Goldbach www.insideview.ie I skip food breaks. I