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attitude

Your Bad Attitude Makes Bad Communication

Bad attitude? Last week I finished a book titled The Noticer, by Andy Andrews.  It’s a great story about a mysterious man named Jones (“not Mr. Jones, just Jones” as he repeatedly explains to others).  Jones has an uncanny habit of showing up unexpectedly in the lives of people who have never met him.  Upon

G Factor: Genteel (3 in a 7-part series)

Abraham Maslow taught us long ago that human beings need others to care about them.  Maslow called it a sense of belonging or esteem; having friends and feeling respected and accepted. When we show someone we care, we communicate their importance and value as a person.  Getting out of own heads and into the hearts

10 Signs of Burnout

Life can be challenging.  Work can be exhausting.  Balancing responsibilities and commitments can suck a person dry.  When you feel physically or mentally incapable of moving forward you have likely hit burnout.  ARE YOU BURNED OUT OR HEADED FOR IT? Image used with permission copyright Bernard Goldbach www.insideview.ie I skip food breaks. I

4 Self-Motivation Situations

Last week we delineated between Intrinsic and Extrinsic motivation.  This week we use what we learned and apply it to common situations in which we need to motivate ourselves. Situation 1: Wake up on wrong side of bed.  Sometimes we simply wake up in a bad mood.  If we don’t shake it, we carry our

Positive Attitude in 3 Easy Steps

A great way to differentiate your company from others is through the service your employees provide.  The quality of your service is directly tied to the attitudes of your employees. Customer service employees are constantly balancing wants, needs, personalities, and emotions.  It can be extremely challenging to maintain a positive attitude … especially in stressful