Some of us can remember life before email. And others can’t remember, or possibly imagine, life without email. Has our use of email gone too far? Perhaps it has. Are we too dependent on email? Perhaps we are. Recently, I received an email asking me if I was willing to write a letter of recommendation.
Let’s say you are shopping for a new shirt for a job interview, a special occasion, or some other reason. You enter the store, look around, walk to the men’s or women’s section and then do what? Grab the first shirt you see and head to the register to pay. After all, why look through
5 Tips to exit a conversation without being a jerk. Okay, so you’re in a conversation and it’s time to exit. The conversation has lived its life, you have work to get back to, there is someone else you’d like to talk to, etc. Regardless of the situation, how can you exit without coming off
Show me you care with your words! Like many people, we went out to eat Easter Sunday. We were surprised and disappointed the menu was different than the one we had seen on line. Normally, we wouldn’t care so much; however, three out of the four of us in our group were on day 7
Are you ghosting a coworker? Let’s talk about this thing called “ghosting”. (Thank you to my niece Jessi by the way for the idea this week.) Have you heard of it? If you haven’t heard of ghosting, let me explain. Ghosting is when two people are dating and suddenly one of them ends all communication
The Power of I. This past week I was facilitating a customer service class and we were practicing The Power of I. In other words, learning about the benefits of using I language versus YOU language. It's a communication tip that holds a lot of power and here are a few reasons why. It is
My tip this week my tip is SAY WHAT YOU MEAN. What’s that you say? Copyright Jesus' Gorritti. Used with permission. Perhaps the question above conjures a video in your head of being at a high school game of some kind of sport and hearing cheerleaders call out “Let me hear your [insert
The tip this week is DON’T ASSUME when you are communicating. Click here (Connecting with Communication: Don't Assume) to watch the video and then keep reading for more communicating practice. Now, we have probably all heard the adage “When you assume, it makes an A@@ out of U and ME.” Let’s not take it that far.
Conflict and Approval: who needs it? The answer to that question is ... a lot of people! Some people, when feeling threatened, are going to try to get along at almost any cost because they really want to feel your approval. They are wonderful people who really prefer it when things are peaceful in the
Conflict and appreciation: an interesting pair! There are people, who when feeling threatened, are going to try to get you to show your appreciation for them, because they have a need for attention. Lots and lots of attention sometimes! Brinkman and Kirschner describe this behavior as requiring "a higher level of assertiveness and a people focus, in