UA-106927119-1

learning and development

Are you a bad conversationalist?

Bad conversationalist or good conversationalist? Over and over again on Saturday night my honey Rick and I found ourselves in situations feeling awkward and struggling to connect with other people. This is not usually the case for me! I love people and getting to know them. However, talking with people Saturday night was like driving

Your Bad Attitude Makes Bad Communication

Bad attitude? Last week I finished a book titled The Noticer, by Andy Andrews.  It’s a great story about a mysterious man named Jones (“not Mr. Jones, just Jones” as he repeatedly explains to others).  Jones has an uncanny habit of showing up unexpectedly in the lives of people who have never met him.  Upon

How to Deliver Bad News

I have bad news …. No, not really.  But let's talk about how to deliver bad news. https://youtu.be/ULWJ9bcnOgo Have you met a person yet who loves to be the bearer of bad news? If you have, they are an anomaly and dare I say – twisted?  The reality is, like it or not, bad

Expensive $50 Words = Bad Communication

Why use $50 words when $5 words will do? For example, let’s say I have this to communicate: My colleague made himself the cynosure of the meeting when he pontificated about how parsimonious his department was with their budget.  Frankly, listening to him was like listening to a cacophony of screaming children. What?  For real? 

Are you listening to understand or reply?

Listening Skills: understanding or replying?  Which is better? https://youtu.be/im1i6Q31Wtg Many of us were taught the importance of paraphrasing.  You know, put someone’s words into your words and repeat it back to them.  The problem with this technique is that we end up doing what I call PARROTphrasing.  We squawk someone’s words back to them

Customer Service: A Smile and a Name

Did you know a genuine smile and a name can up your customer service game? I love a good customer experience and know how critical good nonverbal and verbal communication are to creating that experience.  So many service providers miss the boat so-to-speak when it comes to truly delivering outstanding service.  How unfortunate.  Then, there are

Listen Better So You Can Communicate Better

Ohh, misunderstandings can be so annoying. Right?!  Who wants to repeat themselves one, two, three, four, or more times because someone else doesn’t take the time to really listen. (To listen AND watch click here!) LISTEN BETTER to communicate better is the tip this week! Copyright Sebastiaan ter Burg. Used with permission. The

Put Your Phone Away – Ban Phone Communication

A phone communication ban?  What?!? How challenged would you feel if phone communication was banned for 24 hours?  No texting.  Zero calls.  Nada voice mails.  Social media via your smart phone = nope. Would you twitch?   Feel poorly accessorized?  Perhaps feel lost?  Maybe even naked?  I know this week's tip is a real challenge