The Power of I. This past week I was facilitating a customer service class and we were practicing The Power of I. In other words, learning about the benefits of using I language versus YOU language. It's a communication tip that holds a lot of power and here are a few reasons why. It is
Conflict and Perfection: what's it all about? It's certainly not about the hokey pokey! Welcome back to our final week on conflict using this book …. We end the series with the person whose intent is to get it right because they need perfection. For these people it is easy to be thrown off when
Conflict and Approval: who needs it? The answer to that question is ... a lot of people! Some people, when feeling threatened, are going to try to get along at almost any cost because they really want to feel your approval. They are wonderful people who really prefer it when things are peaceful in the
Conflict and appreciation: an interesting pair! There are people, who when feeling threatened, are going to try to get you to show your appreciation for them, because they have a need for attention. Lots and lots of attention sometimes! Brinkman and Kirschner describe this behavior as requiring "a higher level of assertiveness and a people focus, in
Oh, conflict and control. What a task to successfully navigate controlling behavior! The good news is, it can be done! With the help from this book, “Dealing with People You Can’t Stand,” by Dr. Rick Brinkman and Dr. Rick Kirschner, you can hone your skills when working with someone who appears to be controlling. Brinkman and
Some of the things I am sharing may SURPRISE you. In fact, if you find yourself sitting in front of your computer or holding your smart phone in your hand while your mouth is agape – it’s okay – I used to do the same at what you are about to read. Sign #1: ARGUING.