Don’t be a conversation jerk!

5 Tips to exit a conversation without being a jerk. Okay, so you’re in a conversation and it’s time to exit.  The conversation has lived its life, you have work to get back to, there is someone else you’d like to talk to, etc. Regardless of the situation, how can you exit without coming off

Customer Service: Assurance

Customer service requires meeting customer expectations.  It's really that simple.  The research of Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry in the 1980s found customers measure their expectations of service with the actual service provided to them.  If you meet or exceed their expectations, they feel you are interested in them and they will be

Customer Service: Marrying procedure and personal

Marriage isn't just for couples anymore!  Marriage is important to excellent customer service too.  What I mean by that is this -- to provide outstanding customer service we need to provide BOTH procedural prowess and personal play.  This video will explain more. I shot this week’s tip from my car.  Why?  About 2 ½ weeks ago

Fake It Until You Become It! Amy Cuddy

This video was recommended to me by a student in my Powerful Presentations workshop. Great information on the science of nonverbal communication. [ted id=1569]