How to Win a Customer Back

(This is the #1 of our Top 5 Most Popular blog posts of 151 posts!) Frustrated. Angry. Irritated. Disappointed. Flabbergasted. Annoyed. Shocked. Confused. This is how I felt recently when I purchased a pair of prescription sunglasses and then returned them because the lenses weren’t dark enough. I purchased the same pair a second time

5 Interpersonal Communication Competencies

I taught inmates in a prison several years ago.  One of the men in my classroom told me that when he was 11 years old, his parents taught him how to cook, cut, and sell crack cocaine.  It may come as no surprise to you the reason he was in prison – drug dealing. This

How to Get Motivated

Staying motivated is a challenge for EVERYONE I know. Sure, we all have moments of momentum, but what happens when our momentum slows or comes to a screeching halt? Do you relinquish the power of motivation? Do you accept you just aren’t going to be productive? Do you give up hope of completing your tasks?

Communicating with an Expressive!

Here is the #4 of our Top 5 Most Popular blog posts of 151 posts! Meet Nina. Nina likes excitement. She loves to spend time chit-chatting with coworkers and is known for being highly energetic. When Nina arrives at work it takes a little time for her to focus on the tasks of the day.

Does ‘Assume’ Mean What You Think It Means?

Last week was a milestone for me -- 151 blog posts to date.  Cue noisemakers, confetti, and applause!! May I openly admit that I’m quite impressed by that number? In celebration I am sharing the TOP 5 MOST POPULAR blogs throughout the month. This week - #5: Don’t Assume. (Click here to watch a video