In the world where virtually almost everything we want is a click away, your customers have many choices on where to spend their hard earned dollars. Why not make them choose your business? Providing the service your customers desire will set you apart from the rest. Give them something priceless – outstanding service and communication. Learn how to become an effective and powerful communicator and make sure each and every customer feels heard, understood and important. Are you ready to start grabbing the attention of, and captivating, your customers?
We’ve all dealt with (or maybe even been) that dissatisfied customer – and, to say the least, it isn’t an ideal situation for anyone involved. Knowing how your attitude gets in the way of happy customers, how to regain commitment and loyalty, and meet the customer’s expectations are all essential pieces of turning unhappy customers into happy customers. Let’s work together to master the steps of service recovery, and interact effectively with dissatisfied customers to win them back!
Interpersonal communication skills are something you need to have in your “tool box” of skills to create outstanding customer experiences. Simply put, a customer that feels understood is a customer who most often says “yes!” Contact me today to learn how to use powerful communication to create an emotional connection, understand the purpose and appropriate use of self-disclosure, effectively initiate and carry conversations, and adapt communication behaviors when needed. Master these and you will be providing outstanding customer experiences and success for you, your employees, and your business.
You know that feeling when someone really listens to you? When you feel like someone “gets” you? It’s that feeling of understanding and connection; we all want and appreciate it, and it isn’t out of reach! Research has shown that if you understand your communication preferences, as well as your customer’s preferences, you can create remarkable results and outstanding customer experiences. Contact me to satisfy your curiosity and learn how to get the skills needed to speak your customer’s language: connect with your customers, manage stressful conservations, and enjoy outstanding interactions.