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A Not-So-Awkward Photo Session

Receiving gratitude AFTER you do something is wonderful. Receiving it BEFORE you do something is remarkable! Most people—including me—don’t love having their photo taken. We feel awkward, self-conscious, and unsure what to do with our hands (that last part is a Talladega Nights reference). This can make capturing personality and brand very difficult for the

This is Why I Did It

The first thing people say when they find out I wrote a book is, “Wow. That must have been a lot of work. I could never do it.” They’re right. It was. It took two years. (And they’re wrong. Anyone can do it if they have enough drive.) This is why I did it. I’ve

What’s up With People Who Repel Their Coworkers?

In my career I’ve worked with people I didn’t like working with. People I didn’t want to be alone with, not because they were creepy (well, there might have been a couple of creeps), but because they were energy sucks. And there have been a couple bosses that made me dread waking up in the

How to Communicate with a Get-it-Right Person

Meet Chloe. Chloe is a thinker. She understands the value of solid preparation. For example, Chloe writes her to-do list at the end of each day so that she is organized for the following day. She sometimes reviews her to-do list in the morning to make she didn’t miss anything. She wants to get it

How to Communicate with a Get-Appreciated Person

Meet Nancy. Nancy likes excitement. She loves to spend time chit-chatting with coworkers and is highly energetic. Although she can appear disorganized sometimes, she thrives on variety and spontaneity. Sometimes others get frustrated with her because she wants to spend more time thinking up ideas rather than executing them. If you asked Nancy’s coworkers what

How to Communicate with a Get-Along Person

Meet Jennifer. Jennifer is a really friendly, likeable person. She’s the first person to check in on her coworkers just to see how they are doing. In meetings she is agreeable (except when she takes her frustrations “off-line” and vents to people who are not on her team). Everyone likes Jennifer. If you asked those

  • Professional woman with serious look on her face

How to Communicate With a Get-it-Done Person

Meet Kelly. Kelly likes results. When Kelly arrives at work she gets right to business. People who work with her think she is a little cold and intimidating. She sees herself as efficient. Kelly rarely chit chats with co-workers because she thinks it is a waste of valuable time. Sometimes her team gets frustrated when

Are You Making Your Team Crazy?

Last week I worked with a group of 28 professionals to help them discover how they might be making their coworkers crazy and how to stop it! The topic was better interpersonal communication. It has been one of my most favorite skills to help leaders and their teams learn for the past 27 years because

Why ‘Be Humble Day’ Doesn’t Work

Today, February 22, was Be Humble Day. I like it, but I also don’t like it. I appreciate the sentiment of not boasting and letting your actions do all the speaking. Generally, I think humility is an attractive trait. But in the workplace, keeping your successes and talents to yourself will hold you back. When

How to Inspire More

Are others rolling their eyes when you talk? Do you find people are avoiding you? Ignoring you? Feeling like people don’t love working with you? If yes, you might be the wrong kind of infectious! Help is here. Gallup released an article at the end of January with the 7 People Management Skills You Need