Using Questions to Build Trust

My boss asked me to complete the report ASAP. So, I did. I completed it after I finished the other five things I was working on. When I emailed the report to my boss, she asked me. “Wow! What took so long??” There are two things wrong with that exchange of words.  One, I was

How Listening to Understand Builds Trust

It was a tough conversation to have with my boss.  I told her that I didn’t feel my talents were being used in the best way and that I had more to give, more to contribute to the team. I gave examples of how I could do more and grow my skills. She nodded her

6 Ways to Communicate Trust

Leaving parts out. Withholding information. False statements. Stretching the truth. Hiding details. Misrepresentation. Spin-doctoring. You may not mean to communicate distrust, but are you doing it by accident? Your communication gives all sorts of clues.  If you want to express sincerity and build trust do this with your communication: KEEP YOUR HANDS OFF YOUR NOSE.

Finding Inspiration with Viktor Frankl

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Divorced parents. Deserted by mother who had addiction and mental health challenges. Moved out of Dad and Stepmom’s home before senior year in high school.  Mom at 19 years old. Abandoned by the father. No child support. Dependent on food stamps to eat and medical assistance for healthcare.  Married at 22.  He left for someone

Finding Inspiration with Max Lucado

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Closed door. Hushed voice. Gossip. Cornered in an office. Put on the spot. My coworker unloading their annoyances about our coworker. I’m the newest person on the team. Expected to take sides. Slippery slope. Placed between a rock and a hard place. “Conflict is inevitable, but combat is optional.” ~Max Lucado When I came across

Be a Leader Your Employees Trust

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Closed doors. Rumors. Disappearance. Whispers in corners. Widespread panic. What was happening!?! It was 2001 and the company I worked for was laying off employees. People were given boxes for their belongings, then they were ushered out. Poof! They were gone. The worst magic act ever. This memory came to mind when I read leadership