For the past few weeks I’ve been writing about the importance of asking questions to connect the dots, solve the right problem, and seek understanding. What I haven’t written about yet is how to ask the RIGHT questions. I think its an important part, don’t you? Recently, I saw this brilliant graphic by Yulia Kosarenko
Look above. Do you find these phrases annoying? Frustrating? Irritating? In my opinion, if you have SAID or HEARD these phrases even once, that is one time too many! It’s like this folks—If you find yourself saying things like the aforementioned phrases, people aren’t doing a very good job of seeking understanding. And guess what?
Hours of meetings, research, and effort ONLY to find out it was the WRONG problem. I remember this happening with a client a number of years ago when I delivered training on employee engagement. The goal of the training was to “empower employees to work together better by building trust with each other”. Great! I
A theme popped up this past week when I was teaching classes on Strengths-based Leadership and running meetings that don’t suck. The class discussions led me to pull out Socratic questioning information in all three classes. This was not planned. Then I noticed the topic of questions coming up in my personal life too. Several
As a communication expert, I read, study, and research human behavior. It pushes me to regularly reflect on my own behavior, and today I seem to be reflecting … and reflecting … and reflecting. I am reflecting to the point that I am not really making progress. My. Brain. Does. Not. Want. To. Work. Today.
Two weeks ago I wrote about how to communicate better with introverts. Now it’s time to give the extroverts the love and the attention they desire … because extroverts have communication needs too. Take a look at these descriptions: Attention seeking Easily distracted Noisy Exhausting Talks too much Impulsive Sociable Outgoing Friendly Enthusiastic Life of
Communication is extremely difficult right now. Honestly, the word difficult fails to capture the charged emotions being expressed following the murder* of George Floyd by a Minneapolis police officer. I am seeing, hearing, and experiencing interaction after interaction filled with blame, finger-pointing, name calling, accusations, and assumptions. There are people who want to be heard. They
How do I communicate with an introvert? This is a question I’ve been frequently asked the past couple of weeks. I’m hearing others talk about it to. And as an extrovert, I think it is a most interesting question and worth exploring. If you do too, read on! Often the difference between introverts and extroverts
Employees are losing motivation, and employee engagement is different today than it was a few months ago. Companies need to DO MORE. In March, Gallup studied how people and workplaces behave during the Covid-19 crisis. They found that “with increases in worry and stress, as well as rising loneliness and boredom, the organization's role in
I’ve been looking forward to this week’s G Factor for several weeks – GENEROSITY: show kindness and concern. Crises, like a pandemic, often bring out the best in people. I’ve read many articles, blogs, posts, etc. about kindness toward neighbors, coworkers, and family. One particular story grabbed my attention over a month ago and I