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Monthly Archives: December 2011

Advice to myself

Advice to myself for the holidays .... Remember to stop. Remember to enjoy. Remember to laugh. Remember to give. Remember to be gracious. Remember the reason for the season. (...and maybe it is good advice for you too!)

Angry Customers – Aaargh!

In every occupation we interact with customers.  For some the interaction is primarily with internal customers, and for others the interaction is mostly with external customers.  In either case, new challenges are presented when the interaction is fueled with anger . Controlling another person’s anger is impossible; however, staying in control of the interaction IS