7 Steps to Customer Service Recovery

Complaints are a customer’s gift to you. Huh? When customer’s complain, they give you the opportunity to make things right.  Using the 7 Steps to Customer Service Recovery will increase your likelihood of regaining the customers’ trust and confidence. Apologize.  Apologizing does not meet you are admitting guilt; it simply means you are acknowledging they

Angry Customers – Aaargh!

In every occupation we interact with customers.  For some the interaction is primarily with internal customers, and for others the interaction is mostly with external customers.  In either case, new challenges are presented when the interaction is fueled with anger . Controlling another person’s anger is impossible; however, staying in control of the interaction IS