UA-106927119-1

Monthly Archives: May 2016

Customer Service: Responsiveness

No one likes waiting to be noticed, acknowledged, or helped … that is why RESPONSIVENESS is so critical to achieving customer satisfaction.  So, what exactly is RESPONSIVENESS anyhow?  It is our “willingness to help the customer promptly.” It can be challenging to be responsive when you have multiple customers waiting in line or hundreds of

Customer Service: Empathy

When it comes to customer service and EMPATHY, the definition changes from the one many of us have learned: “putting yourself in someone else’s shoes.”  EMPATHY in achieving customer satisfaction is the individual caring and attention you give to your customer.  It is what we do to make a customer feel special, unique, and as

Customer Service: Reliability

How important is RELIABILITY when it comes to customer satisfaction?  Very important!  Customers expect you to deliver what you promise. Here are some promises companies commonly offer: Quick Service … it better be quick. Best Prices in Town … prices better be negotiable if it is cheaper somewhere else. In my last two blog posts