Meet Jennifer. Jennifer is a really friendly, likeable person. She’s the first person to check in on her coworkers just to see how they are doing. In meetings she is agreeable (except when she takes her frustrations “off-line” and vents to people who are not on her team). Everyone likes Jennifer. If you asked those

Meet Kelly. Kelly likes results. When Kelly arrives at work she gets right to business. People who work with her think she is a little cold and intimidating. She sees herself as efficient. Kelly rarely chit chats with co-workers because she thinks it is a waste of valuable time. Sometimes her team gets frustrated when

Last week I worked with a group of 28 professionals to help them discover how they might be making their coworkers crazy and how to stop it! The topic was better interpersonal communication. It has been one of my most favorite skills to help leaders and their teams learn for the past 27 years because