About Jeannette Grace

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So far Jeannette Grace has created 112 blog entries.

Psychological Safety and How It Looks

Recently I had a conversation with a high-level leader about psychological safety. She told me, “This sounds like HR fluff and honestly, it would never fly here.” I appreciated this person’s honesty, but at the same time she epitomized exactly why psychological safety is critically important in the places most resistant to it. Had I

Why I Care About Psychological Safety (and what is it?)

I had a coworker who rolled his eyes when I talked and would “humph” under his breath. I remember feeling insecure and afraid to speak up. This was almost 20 years ago, and the problem was a lack of psychological safety on our team. I want to prevent this problem on your teams because it

How to Win a Customer Back

(This is the #1 of our Top 5 Most Popular blog posts of 151 posts!) Frustrated. Angry. Irritated. Disappointed. Flabbergasted. Annoyed. Shocked. Confused. This is how I felt recently when I purchased a pair of prescription sunglasses and then returned them because the lenses weren’t dark enough. I purchased the same pair a second time

5 Interpersonal Communication Competencies

I taught inmates in a prison several years ago.  One of the men in my classroom told me that when he was 11 years old, his parents taught him how to cook, cut, and sell crack cocaine.  It may come as no surprise to you the reason he was in prison – drug dealing. This

How to Get Motivated

Staying motivated is a challenge for EVERYONE I know. Sure, we all have moments of momentum, but what happens when our momentum slows or comes to a screeching halt? Do you relinquish the power of motivation? Do you accept you just aren’t going to be productive? Do you give up hope of completing your tasks?

Communicating with an Expressive!

Here is the #4 of our Top 5 Most Popular blog posts of 151 posts! Meet Nina. Nina likes excitement. She loves to spend time chit-chatting with coworkers and is known for being highly energetic. When Nina arrives at work it takes a little time for her to focus on the tasks of the day.

Does ‘Assume’ Mean What You Think It Means?

Last week was a milestone for me -- 151 blog posts to date.  Cue noisemakers, confetti, and applause!! May I openly admit that I’m quite impressed by that number? In celebration I am sharing the TOP 5 MOST POPULAR blogs throughout the month. This week - #5: Don’t Assume. (Click here to watch a video

Using Questions to Build Trust

My boss asked me to complete the report ASAP. So, I did. I completed it after I finished the other five things I was working on. When I emailed the report to my boss, she asked me. “Wow! What took so long??” There are two things wrong with that exchange of words.  One, I was

How Listening to Understand Builds Trust

It was a tough conversation to have with my boss.  I told her that I didn’t feel my talents were being used in the best way and that I had more to give, more to contribute to the team. I gave examples of how I could do more and grow my skills. She nodded her

6 Ways to Communicate Trust

Leaving parts out. Withholding information. False statements. Stretching the truth. Hiding details. Misrepresentation. Spin-doctoring. You may not mean to communicate distrust, but are you doing it by accident? Your communication gives all sorts of clues.  If you want to express sincerity and build trust do this with your communication: KEEP YOUR HANDS OFF YOUR NOSE.