1) Just because someone in your audience is doodling doesn’t mean they aren’t listening. In fact, some learners need to doodle to stay engaged. 2) Eye contact isn’t really eye contact. If it were, we would stare into each other’s eyes … and that is plain creepy. A more effective approach is “eye to face
In every occupation we interact with customers. For some the interaction is primarily with internal customers, and for others the interaction is mostly with external customers. In either case, new challenges are presented when the interaction is fueled with anger . Controlling another person’s anger is impossible; however, staying in control of the interaction IS
Are you where you want to be in your life? Many people who answer “No” to that question are controlled by fear. Fear of failure. Fear of change. Fear of the unknown. Fear of even, yes, success. It is sometimes easier to stay with what we know and where we at. But easier is not
Why do so many of us fail to achieve the goals we set out to achieve? Here are a few reasons why - First, we struggle because our goals are too vague. Take this goal for example: To improve employee engagement. Second, we don’t know when we have achieved our goals. Third, we are unsure how
As the holiday season approaches, many of your employees will feel more stress. Those who work in retail will be in contention with longer hours and crabby customers. Those who live in colder climates will take on snowy and icy roads. Many will take on the stress of decorating, attending holiday festivies, and maybe even
24 hours. That is how much time you get each day. Right now you might be thinking with a sarcastic voice in your head, “Thanks Jeannette for offering such poignant insight … I think we already know that.” You’re right. I know, that you know, there are only 24 hours in a day. So the
Way to go! Nice job! Thank you for all you do! Have you ever received an email or a note from a customer letting you know you did a good job? It is likely you have. So, the next question is - what did you do with that email or note? Today is the day to
I was teaching a class yesterday, Professionalism in the Workplace, and we had a great discussion around cubicle etiquette. Since there were so many questions, I thought it would be a safe jump to think that many of you are also wondering about cubicle etiquette. The truth is, cubicle environments aren’t perfect. They are often riddled
An often overlooked and sometimes disregarded business practice is the proper handshake. Of the thousands of hands I have had the pleasure to shake over the years, the Limp Dead Fish has got to be one of the most common handshakes I get. Of course, I don’t want to exclude the persons who show me
Email offers some really fantastic perks such as: 1) Interruption Reduction, 2) Fast Communication, 3) Low Cost (sometimes FREE), and 4) Time Savings. BUT , there is a flipside to the fantasticsm of Email. Just ask yourself this question - Do I suffer from common Email challenges? Now ask yourself this question – What can
