THE IMPORTANCE OF ASKING QUESTIONS: Solving the Right Problem (Part 2 of 6)

Hours of meetings, research, and effort ONLY to find out it was the WRONG problem. I remember this happening with a client a number of years ago when I delivered training on employee engagement.  The goal of the training was to “empower employees to work together better by building trust with each other”. Great! I

  • outline of person with words inside about kindness

TENDING YOUR G FACTOR DURING A PANDEMIC (Part 7 of 7)

I’ve been looking forward to this week’s G Factor for several weeks – GENEROSITY: show kindness and concern. Crises, like a  pandemic, often bring out the best in people.  I’ve read many articles, blogs, posts, etc. about kindness toward neighbors, coworkers, and family. One particular story grabbed my attention over a month ago and I

  • rubik's cube

TENDING YOUR G FACTOR DURING A PANDEMIC (Part 6 of 7)

This week, you don’t need to have the highest IQ to have G Factor. Nor do you have to be able to solve a Rubik’s Cube. That is because Genius comes in many forms. Merriam-Webster Dictionary defines genius as “a person endowed with extraordinary mental superiority – especially a person with a high IQ”.  It

Generosity: 5 Side Effects to Kindness

Don't be a jerk at work - bask in the side effects of kindness. Think about the last time someone extended a little generosity your way. They did something for you out of kindness and concern. Maybe they held a door open for you. Or they took time to listen to your frustration even though

Can a little “thank you” make a BIG difference?

A little "thank you" for a BIG difference - Gratitude G Factor It seems so simple. Two words. 1-2 seconds to do it. A short little phrase. Can it really make that big of a difference? Yes, expressing a little "thank you" can make a BIG difference. "First, gratitude has been credited as an influencer

How to Deliver Bad News

I have bad news …. No, not really.  But let's talk about how to deliver bad news. https://youtu.be/ULWJ9bcnOgo Have you met a person yet who loves to be the bearer of bad news? If you have, they are an anomaly and dare I say – twisted?  The reality is, like it or not, bad

Conflict and Approval: Getting Along

Conflict and Approval: who needs it?  The answer to that question is ... a lot of people!  Some people, when feeling threatened, are going to try to get along at almost any cost because they really want to feel your approval.  They are wonderful people who really prefer it when things are peaceful in the

Are Your Employees Disengaged?

Good question.  Employee disengagement isn’t always obvious; it can be subtle. Step out of your world for a moment and look at your employees through a lens of objectivity.  What is each employee DOING?  What is each employee SAYING? Employees provide clues to their level of engagement through their behaviors and statements.  As a manager,

7 Reasons Disengaged Employees Cost You $$

How many dollars do companies waste on disengaged employees?  *One employee cost Goldman Sachs an estimated $2 billion+.  Shocking?  How can it not be!  People Metrics offers a more realistic look at the cost of employee disengagement - $2,246 per employee.  Yikes!  Why are disengaged employees so expensive? Productivity falls: Working at full capacity isn’t