THE IMPORTANCE OF ASKING QUESTIONS: Seeking Understanding (Part 3 of 6)

Look above.  Do you find these phrases annoying? Frustrating? Irritating? In my opinion, if you have SAID or HEARD these phrases even once, that is one time too many! It’s like this folks—If you find yourself saying things like the aforementioned phrases, people aren’t doing a very good job of seeking understanding.  And guess what?

THE IMPORTANCE OF ASKING QUESTIONS: Solving the Right Problem (Part 2 of 6)

Hours of meetings, research, and effort ONLY to find out it was the WRONG problem. I remember this happening with a client a number of years ago when I delivered training on employee engagement.  The goal of the training was to “empower employees to work together better by building trust with each other”. Great! I

THE IMPORTANCE OF ASKING QUESTIONS: Connecting the Dots (Part 1 of 6)

A theme popped up this past week when I was teaching classes on Strengths-based Leadership and running meetings that don’t suck. The class discussions led me to pull out Socratic questioning information in all three classes. This was not planned. Then I noticed the topic of questions coming up in my personal life too. Several

  • showing two people who are trying to understand each other


Communication is extremely difficult right now. Honestly, the word difficult fails to capture the charged emotions being expressed following the murder* of George Floyd by a Minneapolis police officer. I am seeing, hearing, and experiencing interaction after interaction filled with blame, finger-pointing, name calling, accusations, and assumptions. There are people who want to be heard. They

  • rubik's cube


This week, you don’t need to have the highest IQ to have G Factor. Nor do you have to be able to solve a Rubik’s Cube. That is because Genius comes in many forms. Merriam-Webster Dictionary defines genius as “a person endowed with extraordinary mental superiority – especially a person with a high IQ”.  It

Can I Lead if I’m Not a Leader?

How can I lead and inspire with Generate G Factor? First, you don’t have to have a leadership title to lead.  You don’t have to be the boss, owner, supervisor, team lead, etc.  Ponder this for a moment.  We all lead unintentionally all the time.  Yes, that means people are watching and listening to you. 

Generosity: 5 Side Effects to Kindness

Don't be a jerk at work - bask in the side effects of kindness. Think about the last time someone extended a little generosity your way. They did something for you out of kindness and concern. Maybe they held a door open for you. Or they took time to listen to your frustration even though

5 Reasons Email is NOT the Answer

Some of us can remember life before email.  And others can’t remember, or possibly imagine, life without email. Has our use of email gone too far? Perhaps it has. Are we too dependent on email? Perhaps we are. Recently, I received an email asking me if I was willing to write a letter of recommendation.

The Story and Communication Style of the Expressive

Don't stop at the video ... keep reading for Expressive Tips. Meet Nancy. Nancy likes excitement. She loves to spend time chit-chatting with coworkers and is known for being highly energetic. When Nancy arrives at work it takes a little time for her to focus on the tasks of the day. Others she works with

The Story and Communication Style of the Driver

DON’T STOP AT THE VIDEO … KEEP READING FOR DRIVER TIPS. Meet Davide. Davide likes results. He infrequently spends time chit-chatting with co-workers, because he thinks it is a waste of valuable time. When Davide arrives at work he gets right to business – don’t get in his way. Others he works with tend to