DON'T STOP AT THE VIDEO ... KEEP READING FOR TIPS. Meet Marissa. Marissa is a thinker. She is the type of person who understands the value of good, solid preparation. For example, Marissa shuts her office door and doesn’t leave work until her to-do list for the next day is complete and ready to go.
DON'T STOP AT THE VIDEO ... KEEP READING FOR TIPS. Meet Jeff. Jeff is liked by his coworkers and is a really friendly guy. He’s the type of person who stops by his coworker’s cubicles, on his way to the breakroom, just to ask if they’d like a cup of coffee. The team really depends
5 Tips to exit a conversation without being a jerk. Okay, so you’re in a conversation and it’s time to exit. The conversation has lived its life, you have work to get back to, there is someone else you’d like to talk to, etc. Regardless of the situation, how can you exit without coming off
Bad conversationalist or good conversationalist? Over and over again on Saturday night my honey Rick and I found ourselves in situations feeling awkward and struggling to connect with other people. This is not usually the case for me! I love people and getting to know them. However, talking with people Saturday night was like driving
Bad attitude? Last week I finished a book titled The Noticer, by Andy Andrews. It’s a great story about a mysterious man named Jones (“not Mr. Jones, just Jones” as he repeatedly explains to others). Jones has an uncanny habit of showing up unexpectedly in the lives of people who have never met him. Upon
I have bad news …. No, not really. But let's talk about how to deliver bad news. https://youtu.be/ULWJ9bcnOgo Have you met a person yet who loves to be the bearer of bad news? If you have, they are an anomaly and dare I say – twisted? The reality is, like it or not, bad
Why use $50 words when $5 words will do? For example, let’s say I have this to communicate: My colleague made himself the cynosure of the meeting when he pontificated about how parsimonious his department was with their budget. Frankly, listening to him was like listening to a cacophony of screaming children. What? For real?
Listening Skills: understanding or replying? Which is better? https://youtu.be/im1i6Q31Wtg Many of us were taught the importance of paraphrasing. You know, put someone’s words into your words and repeat it back to them. The problem with this technique is that we end up doing what I call PARROTphrasing. We squawk someone’s words back to them
Did you know a genuine smile and a name can up your customer service game? I love a good customer experience and know how critical good nonverbal and verbal communication are to creating that experience. So many service providers miss the boat so-to-speak when it comes to truly delivering outstanding service. How unfortunate. Then, there are
The Power of I. This past week I was facilitating a customer service class and we were practicing The Power of I. In other words, learning about the benefits of using I language versus YOU language. It's a communication tip that holds a lot of power and here are a few reasons why. It is
