Do you consider yourself to be in possession of a creative mind? Or do you consider yourself lacking creativity? In either case, a creative mind needs to be exercised if one wants to be able to easily tap into it when needed. It is like conditioning your body for a 20 mile bike ride –
Some of the things I am sharing may SURPRISE you. In fact, if you find yourself sitting in front of your computer or holding your smart phone in your hand while your mouth is agape – it’s okay – I used to do the same at what you are about to read. Sign #1: ARGUING.
Last week we delineated between Intrinsic and Extrinsic motivation. This week we use what we learned and apply it to common situations in which we need to motivate ourselves. Situation 1: Wake up on wrong side of bed. Sometimes we simply wake up in a bad mood. If we don’t shake it, we carry our
So much of what we read and learn about customer service is about external customer service. A quick Google search of “external customer service” returned “about 7,500,000” hits. When searching “internal customer service” the number of hits dramatically decreased to “about 471,000”. This is pretty telling in my opinion. Does your company have the knowledge
A great way to differentiate your company from others is through the service your employees provide. The quality of your service is directly tied to the attitudes of your employees. Customer service employees are constantly balancing wants, needs, personalities, and emotions. It can be extremely challenging to maintain a positive attitude … especially in stressful
Communication can be difficult. It is especially difficult when one or both people in an interaction aren’t adept at communicating. Few of us are taught how to communicate effectively with co-workers, customers, family, or people we happen to meet daily. Arthur Bochner and Clifford Kelly sought to determine what makes an individual a competent communicator.
What could you accomplish if you just got out of your own way? Sure, you might stumble a little, but stumbling has got to be better than standing stationary! Imagine … breaking through the many roadblocks you have built over the years. Inertia is your friend, so let’s get started! First, get yourself a journal
Are you where you want to be in your life? Many people who answer “No” to that question are controlled by fear. Fear of failure. Fear of change. Fear of the unknown. Fear of even, yes, success. It is sometimes easier to stay with what we know and where we at. But easier is not
Why do so many of us fail to achieve the goals we set out to achieve? Here are a few reasons why - First, we struggle because our goals are too vague. Take this goal for example: To improve employee engagement. Second, we don’t know when we have achieved our goals. Third, we are unsure how
Way to go! Nice job! Thank you for all you do! Have you ever received an email or a note from a customer letting you know you did a good job? It is likely you have. So, the next question is - what did you do with that email or note? Today is the day to
