Learning: It Starts with YOU

“I’ve been to so many trainings, I already know all of this.” Ugh. Hearing someone say they don’t have anything to learn makes me sad, and it makes me kind of angry. It makes me empathetic too. I guess I have a lot of emotions about people who stop learning because they sell themselves short.

When You Need to Reprioritize

The final month of 2022 demanded me to reprioritize. An unexpected hospitalization of my Father meant I needed to take time to help him navigate many questions, post-hospitalization appointments, and ongoing needs. It was a good reminder for me to slow down and be fully present with family over the holidays. My Father is back

THE IMPORTANCE OF ASKING QUESTIONS: Solving the Right Problem (Part 2 of 6)

Hours of meetings, research, and effort ONLY to find out it was the WRONG problem. I remember this happening with a client a number of years ago when I delivered training on employee engagement.  The goal of the training was to “empower employees to work together better by building trust with each other”. Great! I

5 Tips to Keep Conversations Going Without It Getting Awkward

Conversations that are awkward ... ugh! If you’ve checked out my blog the past two weeks, you’ve learned the importance of being a good conversationalist and 5 ways to start a conversation. So, let’s keep the conversation going about, well, conversations! Speaking of “keeping conservation going,” here are 5 tips. Watch the video and then keep

Your Bad Attitude Makes Bad Communication

Bad attitude? Last week I finished a book titled The Noticer, by Andy Andrews.  It’s a great story about a mysterious man named Jones (“not Mr. Jones, just Jones” as he repeatedly explains to others).  Jones has an uncanny habit of showing up unexpectedly in the lives of people who have never met him.  Upon

Be Mindful With Your Communication

Happy New Year! Welcome to the revitalization of Connecting with Communication where you receive communication tips in 90 seconds or less!  To kick of 2017, my tip is BE MINDFUL with your communication. Click here (Connecting with Communication: Be Mindful) to watch the video and then keep reading for a little more. What does “Be

Customer Service: Responsiveness

No one likes waiting to be noticed, acknowledged, or helped … that is why RESPONSIVENESS is so critical to achieving customer satisfaction.  So, what exactly is RESPONSIVENESS anyhow?  It is our “willingness to help the customer promptly.” It can be challenging to be responsive when you have multiple customers waiting in line or hundreds of