My tip this week my tip is SAY WHAT YOU MEAN. What’s that you say? Copyright Jesus' Gorritti. Used with permission. Perhaps the question above conjures a video in your head of being at a high school game of some kind of sport and hearing cheerleaders call out “Let me hear your [insert
Ohh, misunderstandings can be so annoying. Right?! Who wants to repeat themselves one, two, three, four, or more times because someone else doesn’t take the time to really listen. (To listen AND watch click here!) LISTEN BETTER to communicate better is the tip this week! Copyright Sebastiaan ter Burg. Used with permission. The
A phone communication ban? What?!? How challenged would you feel if phone communication was banned for 24 hours? No texting. Zero calls. Nada voice mails. Social media via your smart phone = nope. Would you twitch? Feel poorly accessorized? Perhaps feel lost? Maybe even naked? I know this week's tip is a real challenge
The tip this week is DON’T ASSUME when you are communicating. Click here (Connecting with Communication: Don't Assume) to watch the video and then keep reading for more communicating practice. Now, we have probably all heard the adage “When you assume, it makes an A@@ out of U and ME.” Let’s not take it that far.
Happy New Year! Welcome to the revitalization of Connecting with Communication where you receive communication tips in 90 seconds or less! To kick of 2017, my tip is BE MINDFUL with your communication. Click here (Connecting with Communication: Be Mindful) to watch the video and then keep reading for a little more. What does “Be
No one likes waiting to be noticed, acknowledged, or helped … that is why RESPONSIVENESS is so critical to achieving customer satisfaction. So, what exactly is RESPONSIVENESS anyhow? It is our “willingness to help the customer promptly.” It can be challenging to be responsive when you have multiple customers waiting in line or hundreds of
How important is RELIABILITY when it comes to customer satisfaction? Very important! Customers expect you to deliver what you promise. Here are some promises companies commonly offer: Quick Service … it better be quick. Best Prices in Town … prices better be negotiable if it is cheaper somewhere else. In my last two blog posts
Conflict and Perfection: what's it all about? It's certainly not about the hokey pokey! Welcome back to our final week on conflict using this book …. We end the series with the person whose intent is to get it right because they need perfection. For these people it is easy to be thrown off when
Conflict and Approval: who needs it? The answer to that question is ... a lot of people! Some people, when feeling threatened, are going to try to get along at almost any cost because they really want to feel your approval. They are wonderful people who really prefer it when things are peaceful in the
Conflict and appreciation: an interesting pair! There are people, who when feeling threatened, are going to try to get you to show your appreciation for them, because they have a need for attention. Lots and lots of attention sometimes! Brinkman and Kirschner describe this behavior as requiring "a higher level of assertiveness and a people focus, in
